All goods offered at ELBA have a guarantee, which is determined by the manufacturer and cannot be less than 2 years.
- This does not apply to goods and building materials whose lifetime is shorter. The manufacturer may also offer a longer warranty and then a warranty card is issued. Some of the tools offered at ELBA have a lifetime warranty. The only condition for the validity of the guarantee is the presence of a receipt.
- Claims may be made in any of the ELBA stores or at the service centers designated in the warranty card.
- The maximum time limit for fulfilling claims is one month but in practice claims are satisfied within a few days. The customer has the right to request repair, replacement, refund or reduction. The merchant decides which of these ways to be chosen.
- The warranty does not cover all easily fragile goods, slightly color inconsistencies or damages caused by improper use.